RETURNS AUTHORIZATION ("RA")
Information Required to Request a Returns Authorization ("RA"):
To request a Returns Authorization, you will need to send a mail with the following information:
- Invoice Number
- Order Number
- Manufacturer's Part Number
- Reason for Return
- Serial Number (if the product being returned is serialized)
The following searching methods will be available to help you locate an invoice so a Return Authorization can be created:
- Invoice Number
- Purchase Order Number
- Serial Number
- Product Number
- Order Number
Returns Shipping Information:
If the Returns Authorization is approved, once you have obtained the Return Authorization, please return the product with the Return Authorization number on the outside of the shipping box to:
Wibrain, Inc.
#306, JEI Plats Bldg., 459-11,
Gasan-Dong, Geumcheon-Gu,
Seoul, Republic of Korea, 153-803
BASIC RETURNS GUIDELINES
All product returns must meet Wibrain's return policies in order for Wibrain to issue a Returns Authorization. Provided Wibrain has return rights with its manufacturers/suppliers, Wibrain only accepts the return of products that fall within one of these categories within FIFTEEN (15) DAYS from the date of Wibrain's invoice:
- Defective or Dead on Arrival (DOA)
Types of returns that you can request from Wibrain Customer Service:
- Replacement returns of products damaged on arrival (DOA) - If you have an ID of Wibrain website, Wibrain ships the replacement product as soon as the damaged product is received.
Products cannot be returned for any reason other than Dead on Arrival (DOA), Defective.
Products Returned Without a Valid Returns Authorization : Products not authorized for return shall be defined as "overgoods." Overgoods may be returned to you at your expense.
Custom Orders/Products Returns Not Allowed : All orders that require configuration or assembly of product to meet customer specifications are non-cancelable and may not be returned to Wibrain. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to Wibrain.
Additional Products Not Eligible for Returns :
- Products that were NOT purchased on Wibrain shopping mall
Refusal of Orders : Refused orders are not able to be accepted. Before you get paid please take the purchasing into your deep consideration.
RETURNS SHIPPING GUIDELINES
For Wibrain to process your return in a timely manner, please review the information and follow the procedures outlined below:
- Use the original manufacturers' boxes and packaging.
- Package all returns to prevent damage in transit.
- Use shipping labels on cartons being returned.
- All returns must have an RA number printed on the return shipping label.
- Do not write addresses or RA numbers on the outside of the manufacturers' boxes.
- All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.
- All returns must be received by Wibrain within 15 days from the date the RA number has been issued. RA numbers are only valid for 15 days .
- Returns must be shipped freight pre-paid.
DEAD ON ARRIVAL (DOA) / DEFECTIVE RETURNS
Provided Wibrain has return rights with its manufacturers/suppliers, Wibrain will accept the return of products as long as the RA is issued within FIFTEEN (15) DAYS from the date of RA issuance .
Wibrain will make reasonable efforts to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.
If you have a DOA or defective product and are unable to complete the return, please send a mail to our Customer Service Department cs@wibrain.com
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